We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register.
VFS would, of course, be keen to hear from you if you have received an outstanding service from a particular member of our team and would be further delighted to receive your recommendations
VFS aims to provide an efficient service to its applicants
. If you have a feedback / complaint, we would like to know about it as soon as possible. Japan Visa Application Centre operated by VFS maintains a Feedback / suggestion form for the benefit of the applicants. The feedback / suggestion form and box is available at the Visa Application Centre.
Alternatively, you can e-mail your Feedback to:
or you may Contact us directly in person at a Visa Application Centre.
In all cases please provide:
||Telephone number and
||A clear description of your complaint with as much detail of names, dates, places and other background as possible.
We will take your complaint seriously, and will try to provide a full reply within two weeks. If we cannot give you a full reply within this time we will tell you when we expect to do so and keep you up to date with progress. Further, we would like you to note that your complaint will have no bearing
on the decision arrived at for your application.
In the unlikely event that you are not satisfied with our response, you could escalate your complaint to Embassy of Japan, Bangkok. The complaint must be addressed to:
|Embassy of Japan in Bangkok, Thailand
177 Witthayu Road, Lumphini,